Terms of service

1. Who we are

Technikal is a trade name of Daughters Of Phoenix V.O.F., Karperdaal 153, 2553 PD Den Haag, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 84633956. You can reach us through our contact page.

2. Scope

These terms apply to every order placed on this website. If you are a consumer, nothing in these terms limits the rights you have under the mandatory consumer law of your country of residence.

3. Offers and prices

Prices are shown in euros (or converted into your local currency at checkout) and are the full price: shipping is free and we cover import duties and taxes. Offers such as "Buy 2, get 1 free" and free gifts are applied automatically at checkout, apply once per order unless stated otherwise, and are valid while stock lasts. Obvious mistakes in prices or descriptions do not bind us; if one affects your order, we contact you before shipping and you may cancel free of charge.

4. Your order

The contract is formed when you complete checkout and receive our order confirmation by email. Payment is handled securely by Shopify and its payment partners; we never see your full card details.

5. Delivery

Delivery times and costs are described in our Shipping policy. Risk of loss passes to you when the parcel is delivered to you.

6. Returns, withdrawal and warranty

See our Return and refund policy for the 30-day returns, your 14-day right of withdrawal (EU/UK), the 2-year warranty and the legal guarantee.

7. Using our products

Technikal trackers work with Apple Find My and Google Find Hub. These networks are run by Apple and Google; we cannot guarantee their availability, coverage or location accuracy, and a tracker helps you find items but cannot prevent loss or theft. Check phone compatibility with our phone checker before ordering. Use trackers only for your own belongings: tracking people without their consent is illegal, and both networks warn people about unknown trackers travelling with them.

8. Liability

We are liable for damage caused by our products or services as required by law. Beyond that, our liability is limited to the price of the order concerned, except in case of intent or gross negligence, or where the law does not allow a limitation. We are not liable for the loss of items a tracker is attached to.

9. Privacy

We handle your personal data as described in our Privacy policy.

10. Complaints

Not happy? Contact us with your order number and a description. We confirm your complaint within 2 working days and aim to resolve it within 14 days.

11. Law and disputes

These terms are governed by Dutch law. If you are a consumer, you also keep the protection of the mandatory law of your country of residence, and you may bring a dispute before the courts of the Netherlands or of your own country.

12. Changes

We may update these terms. The version published at the time of your order applies to that order.